K9Scarlett are committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

For the purpose of the Data Protection Act 1998 (the Act), and The General Data Protection Regulation (GDPR) the data controller is K9SCARLETT

 

As a company, we hold very little personal details on our clients. We will only collect and process the following data about you:

 

Information that you provide by filling in any of our relevant forms to services we provide, this includes information provided at the time of registering to use our services ,ordering our services and requesting any further services. We may also ask you for information if you report a problem with our site or services.

 

If you contact us, we may keep a record of that correspondence.

 

Details of transactions you carry out through our website/ services and the fulfilment of these services including financial information such as credit / debit card numbers.

 

 

To protect your information, we have put in place procedures to safeguard any secure data collected, on paper and via the website.

 

It may be processed by staff engaged in, the fulfillment of your booking, the processing of your payment details and the provision of our services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

Any payment transactions will be encrypted using SSL technology.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

We use information held about you in the following ways:

 

To generate bookings, invoices, receipts, and our own accounts. We also use the information to ensure we can meet the needs of your pet and the services we provide.

 

To ensure that content from our site is presented in the most effective manner for you and for your computer.

 

To provide you with information, products, or services that you may request from us or which we feel may interest you.

 

To allow you to participate in interactive features our service may offer when you choose to do so.

 

To notify you about changes to our service.

 

We keep your information for as long as needed to provide you with our services unless we are obliged or permitted by law to keep it longer. Customer files are normally archived when our services have not been used by a client for over 24 months. Although we may retain any records for 5 years for accounting purposes.

 

We may disclose your personal information:

 

If we are under a duty to disclose or share your personal data to comply with any legal obligation (for example, due to a court order), or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of K9Scarlett, our customers, staff or others.

 

If we use any third-party websites and services K9Scarlett may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website and provision of our services. The providers of such services may have access to certain personal data provided by users of the website. Any data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited and any data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998 and GDPR.

 

Our K9Scarlett website may occasionally contain links to and from other websites, including social media. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

You have a number of legal rights to control what we do with your information, i.e. you can ask us to tell you what information we have about you and receive a copy of it & if necessary correct or update any information that isn’t current or is incorrect. If you would like to request a copy of the information that we hold about you, please email info@k9scarlett.com 

This information will be provided free of charge and within 30 days.

 

For more information, or if you would like to discuss any issues about the personal information we hold, you can contact us on 07597 488911 or email us at info@k9scarlett.com.  

 

 

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@k9scarlett.com

 

Last updated Nov.2020